Shipping & Processing

Shipping Times Disclaimer:

We strive to provide accurate and reliable shipping estimates for all orders placed with Hydren. However, it is important to note that the shipping times mentioned on our platform are approximate and serve as an estimation of when your order is expected to be delivered.These estimates are based on various factors, including product availability, processing times, and the courier's delivery schedule.

No Liability for Delayed Deliveries:

While we make every effort to meet our estimated shipping times, unforeseen circumstances such as customs delays, natural disasters, or other external factors may impact the delivery schedule. Therefore, Hydren™ cannot guarantee the exact date of delivery and is not liable for any delays that may occur.

Customer-Requested Delivery Dates:

If a customer specifies a particular date, such as a holiday or special occasion, by which they expect their order to be delivered, Hydren™ does not assume liability for any delays that may prevent the order from reaching its destination by the specified date. Customers are encouraged to place orders well in advance of such dates to account for potential delays in the shipping process.

No Refunds for Delayed Deliveries:

In the event that an order does not arrive within the suggested shipping times or by a customer-specified date, Hydren™ is not obligated to provide refunds. Our commitment is to fulfil orders promptly and efficiently within 24hours of the order being placed, but we cannot be held responsible for circumstances beyond our control that may affect the timely delivery of your items.

Tracking and Customer Communication:

Customers are encouraged to utilise any available tracking information provided to monitor the status of their orders. In the event of a significant delay, we will make reasonable efforts to communicate with affected customers and provide updates on the status of their shipments. By placing an order with Hydren™, customers acknowledge and accept the terms outlined in this Shipping Times Disclaimer. We appreciate your understanding and cooperation. If you have any concerns or inquiries regarding your order, please contact our customer support team for